Privacy Policy
Last updated: January 19, 2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.
Policy and Procedure:-
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Information collection and use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of data collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address : info@lavanderlifeexporting.net
Mobile Number : 01067229057
First name and last name : Dr. Mai ELDarawy
Phone number : 01011560541
Address, State, Province, ZIP/Postal code, City : postal code : 194 lavander life exporting
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Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of data
Lavander life exporting uses the collected data for various purposes:
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To provide and maintain the Service
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To notify you about changes to our Service
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To allow you to participate in interactive features of our Service when you choose to do so
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To provide customer care and support
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To provide analysis or valuable information so that we can improve the Service
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To monitor the usage of the Service
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To detect, prevent and address technical issues
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including Personal Data, to Egypt and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Lavander life exporting will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
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Disclosure of data
Legal Requirements
Lavander life exporting may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Lavander life exporting
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These include but are not limited to our Shipping/Courier partners.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via e-mail and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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Contact Us
If you have any questions about this Privacy Policy, please contact us:
By e-mail: info@lavanderlifeexporting.net
Our Instagram
Link : https://lavanderlifeexporting.net/contact-us/
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RETURNS & REFUND
Lavander life exporting Return policy terms and conditions
·You have 14 days to make a RETURN from the date your order has been delivered.
Lavander life exporting currently does NOT offer an exchange policy.
·Items returned must be unused, unworn items with their labels still intact with the original packing. We do not accept a returned item that is worn, damaged, washed, or altered in any way.
·The following items cannot be returned/exchanged: swimwear, socks, lingerie, earrings, Soiree Dresses, Evening Dresses, Undershirts & Shorts, beauty products or any custom-made orders.
·Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with any return. Items that are damaged or soiled will not be accepted for return and will be sent back to the customer and/or a refund refused.
·The amount will be refunded after inspecting and approving the returned products within one working week (7 working days)
·Returns that do not meet Lavander life exporting Return Policy will not be accepted and will be sent back to you, and a refund will not be processed.
·It is not possible to open the package on the door or return it on the spot with the courier. If you face any problem, you can return/exchange it as per our return policy.
·Please note that the shipping fees vary between governorates. Refunds will be made AFTER deducting the shipping fees.
Refund method will be via a bank account, Wallet or store credit on Lavander life exporting account.
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FOOTWEAR
Please Return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in our packaging when sending it back to us, otherwise it will not be accepted.
If you are still deciding whether to keep your new shoes, please stand on a carpeted surface when you try them on to protect the soles. We regret that soiled soles will not be accepted as returns.
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CLOTHING
Take care when trying on garments, as all products must be returned in a new, unused and undamaged condition. If you are trying on delicate fabric, please remove any accessories or jewelry to avoid any possible damage.
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BAGS
As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully. Please return all original packaging that came with the bag.
The refund procedure will start after inspection for more information check the table below:
Cash on delivery Valu Visa/Credit card
Bank Refund: This will take more than 14 days to reflect in your bank account depending on your bank as per regulations of the CPA and the Central Bank of Egypt. Incase of canceling the whole order, the full amount will be refunded to your valu account. For all prepaid orders which are paid by credit card; You will be refunded on the same card that you originally used while purchasing your order.
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Store credit
It takes 24 working hours to be transferred to the customer after inspection. Partial refund is not applicable on valu orders, in case of partial refund the amount will be refunded only through store credit. Store credit
It takes 24 working hours to be transferred to the customer after inspection.
Vodafone cash – Etisalat cash- orange cash
It take 24 working hours to be transferred to the customer after inspection.
(Kindly note that the transfer must be on the same phone number registered in the order).
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Purchases out of Egypt:
Returns are not applicable to any orders out of Egypt.
Please note: There’s no exchange policy, however items shall be returned and re-ordered. In the event of returns within 14 days from receiving date, shipping fees shall apply (P.S. Shipping fees vary considering order initial status & Governorates rating).
-Refund method will be via bank account ,Wallet or store credit on Lavander life exporting account.
-In case of a refund due to a change of mind, shipping fees will be deducted from the product price value.
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Customer Care
For assistance, contact our customer care team at info@lavanderlifeexporting.net
We are available to answer all your questions 24/7 .
DELIVERY
Delivery is always hassle-free with lavender life exporting with the following options:
Damages and issues
Please inspect your order within 24 hours from delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Deliver to any address in Egypt
For deliveries within Egypt, simply select your city from the destinations drop down menu at the Checkout page to display the available delivery options and charges for your destination.
We offer guaranteed delivery within 3-7 business days.
Delivery time is calculated from the moment an order is accepted. We work closely with our shipping partner to minimize any delays on our customers.
International Delivery
We now ship to the following countries: United Arab Emirates, KSA, Lebanon, Qatar, United States of America, Kuwait, Bahrain, Jordan, Oman
* Please note that international shipment may be custom to extra charges.
Receiving your order
Tracking your order
Once your order has been confirmed, you will receive an e-mail confirmation with your order details. You may also log-in to your lavender life exporting account and follow your delivery by selecting My Account, followed by Order Status.
Delivery time is calculated from the moment an order is accepted.
We work closely with our shipping partner to minimize the potential impact of custom delays on our customers.
* This option is available for purchases made by electronic payment only and does not apply to purchases made by cash on delivery.
COOKIES POLICY
Lavander life exporting (“us”, “we”, or “our”) uses cookies on Lastellaegypt.COM (the “Service”) to ensure you have the best user experience on our website. By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
How Lavander life exporting uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
* Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
